REFUND POLICY

BUY WITH CONFIDENCE
At hajjumrahandtours.com, our goal is to make your shopping experience safe, convenient and worry-free. Our privacy and security programs make sure that every transaction made at hajjumrahandtours.com is 100% safe and guaranteed.

All of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.

RETURN POLICY
In order to return merchandise, you must obtain an RMA number from our customer service department by sending an email to return@hajjumrahandtours.com

You may return any unopened merchandise (except any personal use items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

RETURN POLICY FOR TRAVEL/TOURS PACKAGES

In an unfortunate situation you can cancel your reservation/travel package by contacting us at our contact page. There is a fee charged for any cancellation which is determined on how close the travel is supposed to start. The following is the schedule and any associated fee for cancellation request received:

• A full refund is offered if the travel is cancelled before 90 days it starts minus any shipping or non-refundable fee associated with the package (Resort fee, tax, or processing fee already paid for).
• A 25% return fee is charged when the cancellation is made within 90 days of the travel start date.
• A 50% return fee is charged when the cancellation is made within 60 days of the travel start date.
• NO REFUND when the cancellation is made within 30 days of the travel start date.
• Non-Refundable airline tickets are not refunded as per airline policy.
• Refund processing may take between 30 to 60 days before the refund is actually credited to the customer

NOTE: In addition any amount paid for a service (such as any shipping/packaging fee, air line ticket, hotel room, resort fee etc.) on customer behalf to a third party will not be refunded due to the air line or hotel/resort policies.

Cancellation must be received in writing.

SHIPPING INFO
Standard Ground U.S. Shipping (2-8 business days)

U.S. orders will be shipped via UPS, FedEx, DHL, or U.S. Postal Service Priority Mail. Most packages arrive within 2-8 business days. (not a guaranteed service)

*Free shipping offer valid for orders shipping within the 48 contiguous states.

(The Free Shipping total is calculated AFTER any promotion, coupon deductions, or gift wrap charges.)

Starting at $10 (depending on weight of shipment ordered) charge for all U.S. orders (48 contiguous states).

$20 charge for all U.S. orders shipping outside the 48 contiguous states.

Express U.S. Shipping (2-3 business days guaranteed)

International Orders
Shipping costs range depending on your location. Orders typically take 10-21 business days.

If your country is not listed, please contact our customer service department via email to arrange delivery at info@hajjumrahandtours.com.

*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.

Canadian shipments, special notice

Canadian orders may be delivered via Purolator with full tracking information. Please allow 2-8 business days for delivery.

*Please note, your order will be subject to the applicable VAT (Value Added Tax) at the rate for your country.

Delivery Time
Delivery times may vary depending upon the items ordered. Times also vary depending upon whether the billing and shipping information are accurate.

DOT restrictions on air shipping
Restricted items include: Aerosol-type products, pressurized spray cans, such as: hairspray and shaving cream.

In compliance with DOT rules restricted items require ground-only delivery.

hajjumrahandtours.com does not ship DOT-restricted items to Alaska, Hawaii, Puerto Rico, APO/FPO/DPO or International addresses.